The One Stop Student Services Center (One Stop) at Rutgers University–New Brunswick will represent an integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. Through strong customer service and effective use of technology, the center will serve as a “single point of service” across these areas to promote a progressive, simplified, and consistent student experience and a culture that supports student satisfaction and success.
Implementing a One Stop starts with designing a model that will: serve all student populations, reflect best practices in higher education, and include improving self-service options. Rutgers University–New Brunswick plans to open a One Stop on the Busch Campus in the Administrative Services Building (ASB) on or around fall 2021.
Virtual One Stop – myRutgers
The myRutgers portal provides integrated and personalized university information, grouped into intuitively named channels. My Dashboard includes direct links to applications, forms, and websites to assist students with getting information and performing self-service options. The design is easy to view and navigate on mobile devices and computers. As a future enhancement to myRutgers, students will be able to submit a variety of forms digitally.
For staff requesting access to the proxy mode feature of the myRutgers dashboard, complete the following prerequisites for access to be approved and implemented.
- Access request form
- Complete the FERPA 101 course in Canvas with a minimum of score of 16 out of 20. Access to the course will be provided once the access request form is reviewed.
FAQs on the myRutgers student dashboard can be found here.
The Offices of the Registrar, Financial Aid, and Student Accounting and Cashier Services are co-located in Records Hall. This approach has allowed for efficient and integrated levels of service for students.
Rutgers students and staff participated in focus groups to share their experiences with financial aid, student accounts, and registrar functions. These focus groups helped us identify ways in which we can change how we operate and locate these offices so students do not have to visit several offices at distant parts of the campuses in order to pay term bills, ask questions about financial aid, or conduct other business with Rutgers.
Activity Analysis for Enrollment Management and Student Accounts
A detailed activity analysis was conducted among Financial Aid, Registrar, and Student Accounting to support planning and implementation of an effective One Stop service model. The identification of needed staffing levels and responsibilities for the One Stop are currently under consideration.
To shape the experience at Rutgers, staff from the Division of Enrollment Management visited One Stops at various peer institutions. The information collected during these visits will inform the One Stop model at Rutgers University–New Brunswick.
For questions or comments, please contact: Deepa Bhalla, Director, One Stop Student Services Center
One Stop Renderings by KSS Architects: