Students’ satisfaction with course registration and financial aid office interactions was generally higher if their college had a one-stop shop for student services, concludes a 2022 survey conducted by Inside Higher Ed and College Pulse. Institutions are consolidating student services into single offices in new ways—and building both data-sharing and relationship-building capacities to better serve students. A one-stop shop eliminates barriers of access for students looking for help, thereby promoting accessibility and visibility.
